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Public Support Tickets

If you have a problem with your server, post your request here. Do not include any passwords as this is viewable by the public.
admin
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Public Support Tickets

Postby admin » Wed Feb 17, 2016 3:04 pm

The reason we have our support tickets based in a public forum is not so that you can get answers from the public but so the public can see the problems or lack of problems that we have with our servers. Most sites have a closed ticket system where new clients are not able to see the problems that current customers are having or how quickly those problems are resolved. Here, if there is a problem with any server you will know it and you'll know how quickly the situation was resolved. That transparency gives all our clients a sense of security because they know what issues have arisen system-wide,

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